Privacy Policy
Red Gum nfp (ABN 41 630 550 935) respects the importance of privacy and security of your personal
information. This privacy policy sets out the way we collect, hold, use and disclose your personal
information and underpins our commitment to protecting your right to privacy. This policy reflects
Red Gum nfp’s obligations under the Privacy Act 1988 (including the Australian Privacy Principles)
(the Privacy Act). As members of the Fundraising Institute Australia (FIA), we adhere to its ethical
practices for fundraising.
We may revise this Privacy Policy or any part of it from time to time. You will find the most current
version on our website or obtain a copy upon request; contact details are included at the bottom of
this policy.
Collection of Personal Information
Red Gum nfp follows the Australian Privacy Principles in handling personal information; we collect
personal information about individuals including donors, employees, contractors and job applicants.
This information may be collected directly from you in person, by phone or email, or from our charity
clients. We may also collect your personal information from publicly available sources or third parties.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address,
email and phone number), personal details including date of birth, and credit card or bank
accounts details.
Red Gum nfp will not use the personal information you provide other than for the purpose for which it
was collected unless the use is otherwise permitted by the Privacy Act. Generally, we collect and use
your personal information for: processing data; maintaining accurate details of our donors’ contact details and contact preferences; communicating with you via email, SMS or phone; responding to your questions, comments or other requests; or offering you employment.
By completing our donation and pledge forms you consent to Red Gum nfp storing your personal
information for processing data and communicating with you. We will endeavour to provide you
with an opportunity to opt out of receiving future communications and make every effort to ensure
that our opt-out notices are clear and easy to follow. If you do not wish to receive future
communications from Red Gum nfp or wish to limit the use of your personal information, then please
contact us; contact details are included at the bottom of this policy.
Disclosure and Sharing of Personal Information
We will only disclose your personal information for the purposes for which it was initially collected, or
any other directly related purpose to which you consent. We do not disclose your personal
information to any third party without your prior consent.
Other than as stated above, we will not share your personal information, unless required to do so
under Australian Law, the Privacy Act or the Australian Privacy Principles.
Access and Correction of Personal Information
Red Gum nfp will correct its records containing personal information as soon as practically possible
at the request of the individual concerned in accordance with the Privacy Act. We take reasonable
steps to ensure that the personal information that we collect and hold is accurate, complete and
up-to-date. However, we rely on you to advise us of any changes to your personal information to
help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless
otherwise required or permitted by law. We will notify you of the basis for any denial of access to your
personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do
so by contacting us; contact details are included at the bottom of this document.
Quality of Personal Information
Red Gum nfp will review, on a regular and ongoing basis, its collection and storage practices to
ascertain how improvements to accuracy can be achieved. Red Gum nfp makes all reasonable
effort to ensure the personal information we collect is accurate, complete and up-to-date.
Storage and Security of Information
We strive to protect your personal information and that it is protected from misuse, loss, interference
and unauthorised access, modification or disclosure. For example, whenever we ask for your
financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we
strive to protect your personal information, Red Gum nfp cannot ensure or warrant the security of
any information you transmit to us over the internet, and you do so at your own risk. Once we receive
your transmission, we make our best effort to try and ensure its security, both on our systems, and
while in transit between our systems, and the companies who provide us with various services.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the
Australian Privacy Principles you can contact us; contact details are included at the bottom of this
policy.
You will need to provide us with sufficient details regarding your complaint as well as any supporting
evidence and/or information. We will contact you if we require any additional information from you.
If you are not satisfied with our determination, you can contact us to discuss your concerns. If your
complaint is about the way we handle your personal information, you may also contact the Office of
the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or
writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
General Data Protection Regulation (GDPR)
Red Gum nfp does not carry out acquisition of donors within the European Union (EU) or offer goods
or services to individuals within the EU.
Processing Data
All data captured during our donation process is encrypted and sent directly to our servers. The
data is then stored in a custom-built database. For added security, we encrypt the data whilst ‘at
rest’ on our servers. Once verified, the data is exported to our clients own CRM systems, on a weekly
basis.
Contact Us
If you have any questions about your privacy, wish to access or change your details, how to lodge a
complaint regarding the handling of your information and how that complaint will be handled by
Red Gum nfp, please contact us:
by phone on 0411 047 397 (within Australia) or +61 (0)411 047 397 (overseas);
mail us at 30 Nalya Road, Berowra Heights, NSW, 2082;
via email on info@redgumnfp.com.au.
information. This privacy policy sets out the way we collect, hold, use and disclose your personal
information and underpins our commitment to protecting your right to privacy. This policy reflects
Red Gum nfp’s obligations under the Privacy Act 1988 (including the Australian Privacy Principles)
(the Privacy Act). As members of the Fundraising Institute Australia (FIA), we adhere to its ethical
practices for fundraising.
We may revise this Privacy Policy or any part of it from time to time. You will find the most current
version on our website or obtain a copy upon request; contact details are included at the bottom of
this policy.
Collection of Personal Information
Red Gum nfp follows the Australian Privacy Principles in handling personal information; we collect
personal information about individuals including donors, employees, contractors and job applicants.
This information may be collected directly from you in person, by phone or email, or from our charity
clients. We may also collect your personal information from publicly available sources or third parties.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address,
email and phone number), personal details including date of birth, and credit card or bank
accounts details.
Red Gum nfp will not use the personal information you provide other than for the purpose for which it
was collected unless the use is otherwise permitted by the Privacy Act. Generally, we collect and use
your personal information for: processing data; maintaining accurate details of our donors’ contact details and contact preferences; communicating with you via email, SMS or phone; responding to your questions, comments or other requests; or offering you employment.
By completing our donation and pledge forms you consent to Red Gum nfp storing your personal
information for processing data and communicating with you. We will endeavour to provide you
with an opportunity to opt out of receiving future communications and make every effort to ensure
that our opt-out notices are clear and easy to follow. If you do not wish to receive future
communications from Red Gum nfp or wish to limit the use of your personal information, then please
contact us; contact details are included at the bottom of this policy.
Disclosure and Sharing of Personal Information
We will only disclose your personal information for the purposes for which it was initially collected, or
any other directly related purpose to which you consent. We do not disclose your personal
information to any third party without your prior consent.
Other than as stated above, we will not share your personal information, unless required to do so
under Australian Law, the Privacy Act or the Australian Privacy Principles.
Access and Correction of Personal Information
Red Gum nfp will correct its records containing personal information as soon as practically possible
at the request of the individual concerned in accordance with the Privacy Act. We take reasonable
steps to ensure that the personal information that we collect and hold is accurate, complete and
up-to-date. However, we rely on you to advise us of any changes to your personal information to
help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless
otherwise required or permitted by law. We will notify you of the basis for any denial of access to your
personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do
so by contacting us; contact details are included at the bottom of this document.
Quality of Personal Information
Red Gum nfp will review, on a regular and ongoing basis, its collection and storage practices to
ascertain how improvements to accuracy can be achieved. Red Gum nfp makes all reasonable
effort to ensure the personal information we collect is accurate, complete and up-to-date.
Storage and Security of Information
We strive to protect your personal information and that it is protected from misuse, loss, interference
and unauthorised access, modification or disclosure. For example, whenever we ask for your
financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we
strive to protect your personal information, Red Gum nfp cannot ensure or warrant the security of
any information you transmit to us over the internet, and you do so at your own risk. Once we receive
your transmission, we make our best effort to try and ensure its security, both on our systems, and
while in transit between our systems, and the companies who provide us with various services.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the
Australian Privacy Principles you can contact us; contact details are included at the bottom of this
policy.
You will need to provide us with sufficient details regarding your complaint as well as any supporting
evidence and/or information. We will contact you if we require any additional information from you.
If you are not satisfied with our determination, you can contact us to discuss your concerns. If your
complaint is about the way we handle your personal information, you may also contact the Office of
the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or
writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
General Data Protection Regulation (GDPR)
Red Gum nfp does not carry out acquisition of donors within the European Union (EU) or offer goods
or services to individuals within the EU.
Processing Data
All data captured during our donation process is encrypted and sent directly to our servers. The
data is then stored in a custom-built database. For added security, we encrypt the data whilst ‘at
rest’ on our servers. Once verified, the data is exported to our clients own CRM systems, on a weekly
basis.
Contact Us
If you have any questions about your privacy, wish to access or change your details, how to lodge a
complaint regarding the handling of your information and how that complaint will be handled by
Red Gum nfp, please contact us:
by phone on 0411 047 397 (within Australia) or +61 (0)411 047 397 (overseas);
mail us at 30 Nalya Road, Berowra Heights, NSW, 2082;
via email on info@redgumnfp.com.au.