Privacy Policy
Red Gum nfp (ABN 41 630 550 935) respects the importance of privacy and security of your personal information. This privacy policy sets out the way we collect, hold, use and disclose your personal information and underpins our commitment to protecting your right to privacy. This policy reflects Red Gum nfp’s obligations under the Privacy Act 1988 (including the Australian Privacy Principles) (the Privacy Act). As members of the Fundraising Institute Australia (FIA), we adhere to its ethical practices for fundraising.
We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy upon request; contact details are included at the bottom of this policy.
Collection of Personal Information
Red Gum nfp follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including donors, employees, contractors and job applicants. This information may be collected directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also collect your personal information from publicly available sources or third parties.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address, email and phone number), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally, we collect and use your personal information for:
processing donations;
completing financial transactions, including issuing receipts;
maintaining accurate details of our donors’ history, interests and contact preferences;
communicating with you via mail, email, SMS or phone;
responding to your questions, comments or other requests; or
offering you employment.
By completing our donation and pledge forms you consent to Red Gum nfp storing your personal information for processing donations, communicating with you, issuing receipts and sharing with our trusted service providers. We will endeavour to provide you with an opportunity to opt out of receiving future communications and make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from Red Gum nfp or wish to limit the use of your personal information, then please contact us; contact details are included at the bottom of this policy.
Direct Marketing
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities. As we have a large number of donors, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act and the Australian Privacy Principles.
Disclosure and Sharing of Personal Information
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
Access and Correction of Personal Information
Red Gum nfp will correct its records containing personal information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting us; contact details are included at the bottom of this document.
Quality of Personal Information
Red Gum nfp will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the Australian Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Red Gum nfp cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the Australian Privacy Principles you can contact us; contact details are included at the bottom of this policy.
You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
General Data Protection Regulation (GDPR)
Red Gum nfp does not carry out acquisition of donors within the European Union (EU) or offer goods or services to individuals within the EU.
Processing data
All data captured during our donation process is encrypted and sent directly to our servers. The data is then stored in a custom-built database. For added security, we encrypt the data whilst ‘at rest’ on our servers. Once verified, the data is exported to our clients own CRM systems, on a weekly basis.
Contact Us
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Red Gum nfp, please contact us:
By phone on 0411 047 397 (within Australia) or +61 (0)411 047 397 (overseas);
Mail us at 30 Nalya Road, Berowra Heights, NSW, 2082;
Via email at info@redgumnfp.com
We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy upon request; contact details are included at the bottom of this policy.
Collection of Personal Information
Red Gum nfp follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including donors, employees, contractors and job applicants. This information may be collected directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also collect your personal information from publicly available sources or third parties.
Use of Personal Information
The personal information we collect and hold generally includes contact details (i.e. name, address, email and phone number), personal details including date of birth, and credit card or bank accounts details.
We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally, we collect and use your personal information for:
processing donations;
completing financial transactions, including issuing receipts;
maintaining accurate details of our donors’ history, interests and contact preferences;
communicating with you via mail, email, SMS or phone;
responding to your questions, comments or other requests; or
offering you employment.
By completing our donation and pledge forms you consent to Red Gum nfp storing your personal information for processing donations, communicating with you, issuing receipts and sharing with our trusted service providers. We will endeavour to provide you with an opportunity to opt out of receiving future communications and make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from Red Gum nfp or wish to limit the use of your personal information, then please contact us; contact details are included at the bottom of this policy.
Direct Marketing
We use your personal details to assist in the cost-effective development of our marketing and fundraising activities. As we have a large number of donors, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act and the Australian Privacy Principles.
Disclosure and Sharing of Personal Information
Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf.
Strict confidentiality agreements are in place with our service providers and external agencies, and with staff who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
Access and Correction of Personal Information
Red Gum nfp will correct its records containing personal information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.
Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting us; contact details are included at the bottom of this document.
Quality of Personal Information
Red Gum nfp will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the Australian Privacy Principles.
Storage and Security of Information
We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Red Gum nfp cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services.
Making a Privacy Complaint
If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the Australian Privacy Principles you can contact us; contact details are included at the bottom of this policy.
You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
General Data Protection Regulation (GDPR)
Red Gum nfp does not carry out acquisition of donors within the European Union (EU) or offer goods or services to individuals within the EU.
Processing data
All data captured during our donation process is encrypted and sent directly to our servers. The data is then stored in a custom-built database. For added security, we encrypt the data whilst ‘at rest’ on our servers. Once verified, the data is exported to our clients own CRM systems, on a weekly basis.
Contact Us
If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Red Gum nfp, please contact us:
By phone on 0411 047 397 (within Australia) or +61 (0)411 047 397 (overseas);
Mail us at 30 Nalya Road, Berowra Heights, NSW, 2082;
Via email at info@redgumnfp.com